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Troubleshooting

Common errors, plan limits, providers that are down, and how to reach support when nothing works.

Common messages

Message	What it means	What to do
Searches need an active plan	Your account has no plan.	Pick a plan on Pricing.
Hourly or daily limit reached	You hit your plan's search limit.	Wait for the window to reset, or move to a higher plan.
Provider unavailable	A source did not answer. It did not count against your quota.	Try again later, or check System status.
No result	The source answered and found nothing.	Check the spelling, or try another type or module.
Session expired	You were signed out.	Sign in again.

System status checks the database, the breach index and the main sources every minute. The dot in the dashboard footer shows the same state.

Write to the contact form with your username and what happened. Never send your password.

Still stuck? Contact support with your username and what happened.